Customer Engineer

Location: Sta. Rosa, Laguna (1 opening)

• Performs hands-on on-site troubleshooting, service, and repairs.
• Identifies, analyzes, and repairs product failures, orders replacement parts as required.
• Provides on-site installation and technical product training and basic user functionality training to the customer base when required.
• Performs routine maintenance on equipment, and assists in establishing preventive maintenance schedules with the customer.
• Timely and professionally handle field service calls and issues arising from the customer.
• Timely completion and submission of all required paperwork such as Service Report, Technical Report, Problem Analysis Report and Management Report.
• Ensures customer satisfaction is maintained.
• Interfaces with cross-functional work teams such as field applications, customer support/services, product management, and marketing/sales to continually evaluate and improve the product support solutions channel and strategy.
• Supports the Management in the continuous improvement of the system, process and end-user perspectives.
• Remains flexible in filling other project roles as required.

• Bachelor’s degree or equivalent technical qualifications in electrical/mechanical engineering or physical sciences.
• Experience in service and maintenance of electronics & semiconductor equipment.
• Working knowledge in Microsoft Office applications.
• Strong interpersonal skills, supported by strong analytical, problem-solving and negotiating skills.
• Knowledge in DISCO Dicing Saw and Laser Saw basic operation and maintenance.